Privacy Policy
PrintDeck is a production management app for small 3D print shops, built and operated by Janis Tamargo. This policy explains what data we collect, why we collect it, how it's used, and what rights you have over it. We've written it in plain language on purpose — you deserve to actually understand it.
Short version: Your shop data belongs to you. We use it to run the app and power Oliver's insights. We don't sell it. We don't share it with anyone except the services needed to run PrintDeck. You can delete everything at any time by contacting us.
1. Who we are
PrintDeck is operated by Janis Tamargo, sole proprietor, based in Georgia, United States. For privacy questions or data requests, contact us at getprintdeck@gmail.com.
2. What we collect and why
Account information
When you create an account, we collect your email address and a hashed password (via Supabase Auth). This is used to identify you, secure your account, and send account-related emails. We do not store your password in plain text.
Shop data
Everything you enter into PrintDeck — orders, products, printers, inventory, expenses, customer names, pricing, filament usage, and print history — is stored in your shop's database records. This data is scoped to your shop and is not accessible to other users. It's used to:
- Run the app and display your data back to you
- Calculate floor prices, margins, and analytics
- Power Oliver's shop-specific insights and alerts
- Track printer wear and maintenance history
Oliver chat history
Conversations with Oliver are stored in your shop's records. This lets Oliver maintain context across sessions and improves the quality of his responses to your specific shop over time.
Usage and error data
We log anonymous session events (page visits, feature usage) to understand how the app is being used and identify problems. If the app encounters an error, a sanitized error report is sent to our internal dashboard — this report does not include your personal or shop data.
Email for early access / beta
If you submit your email through our website to apply for early access, we store it to contact you about PrintDeck. We will not add you to marketing lists without your permission, and you can ask to be removed at any time.
3. Oliver and AI — how it works
Oliver is powered by Anthropic's Claude API. When you ask Oliver a question or when Oliver generates proactive insights, we send relevant portions of your shop data to Anthropic's API to generate a response. This data includes things like your order history, product costs, printer logs, and inventory — the context Oliver needs to give you useful, shop-specific answers.
Anthropic processes this data to generate responses and is subject to their own Privacy Policy. Anthropic does not use API-submitted data to train their models by default.
We do not send personal information about your customers (names, contact details) to Anthropic unless it's directly relevant to a question you ask.
4. Third-party services we use
- Supabase — database and authentication. All app data is stored in Supabase's infrastructure (hosted on AWS, US region). Supabase Privacy Policy
- Anthropic — AI processing for Oliver. Anthropic Privacy Policy
- Vercel — app hosting and deployment. Vercel Privacy Policy
- Cloudflare — website hosting and security. Cloudflare Privacy Policy
- Apple / TestFlight — iOS app distribution. Subject to Apple's privacy terms when downloaded from the App Store.
- Stripe (when billing is enabled) — payment processing. PrintDeck does not store your payment card details. Stripe handles all payment data. Stripe Privacy Policy
5. How long we keep your data
Your account and shop data is retained for as long as your account is active. If you close your account or request deletion, we will delete your data from our active systems within 30 days. Some information may be retained in encrypted backups for up to 90 days before being purged from those as well.
Error logs are automatically purged after 90 days.
6. Your rights
You have the right to:
- Access your data — request a copy of all data we hold for your account
- Correct your data — update or fix any inaccurate information
- Delete your data — request full account and shop data deletion
- Withdraw consent — opt out of non-essential communications at any time
To exercise any of these rights, email us at getprintdeck@gmail.com. We'll respond within 5 business days.
7. Data security
All data in transit is encrypted via TLS. Data at rest is encrypted by Supabase. Row-level security policies ensure that your shop's data is only accessible to authenticated users in your shop — no other PrintDeck user can access your records. We do not have access to your plain-text password.
No system is perfectly secure. If we become aware of a breach affecting your data, we'll notify you promptly.
8. Children
PrintDeck is not intended for use by anyone under 13 years of age. We do not knowingly collect data from children under 13. If you believe we have inadvertently collected such data, contact us and we will delete it immediately.
9. Changes to this policy
If we make material changes to this policy, we'll notify active users by email and update the "Last updated" date at the top. Continued use of PrintDeck after changes take effect constitutes acceptance of the revised policy.
10. Contact
Questions about this policy? Email us at getprintdeck@gmail.com. We're a small team and we actually read and respond to every message.